Terms & Conditions for Personal Training
Cancellation Policy
If you need to cancel a session, please give at least 24 hours’ notice. If you're able to reschedule for another day, there’s no extra cost — as long as the 24 hours’ notice is met. This applies to both of us.
Cancellations within 24 hours or a no-show will incur the full session fee. In exceptional circumstances, I may offer flexibility at my discretion.
Refunds & Session Expiry
Prepaid sessions are non-refundable and non-transferable, except as required under New Zealand law. Sessions or prepaid packages must be used within 8 months of purchase, unless otherwise agreed in writing.
Payment Policy
Single sessions and multi-session packs must be paid in advance at the time of booking or by the date specified on your invoice. Sessions will not be confirmed until payment is received.
All services are non-refundable once delivered. Please refer to the cancellation and rescheduling policy for changes to booked sessions.
My Commitment to You
As your trainer, I promise to:
Respect your privacy and confidentiality, and handle your personal information in accordance with the Privacy Act 2020
Clearly explain your training plan and the reasoning behind it
Support you to progress toward your goals
Provide your program and feedback in a timely manner
Your Commitment to Training
As my client, you agree to:
Arrive on time, ready to train
Be honest about your health, wellbeing, and anything affecting your training
Let me know about any injuries, illnesses, stressors, or life changes
Stay committed to your goals and the agreed training plan
Communicate if anything in your training isn’t working for you
Medical Clearance
By participating in personal training or physical activity with me, you confirm that you are physically able to participate in exercise. You agree to seek medical clearance if requested, and to inform your trainer of any relevant changes in your health.
Assumption of Risks
By participating in personal training or physical activity, you acknowledge that exercise carries inherent risks. You agree to train at your own discretion and accept full responsibility for your participation.
A full waiver will be provided as part of your sign-up process.
Terms & Conditions for Courses/Training blocks
Course registration
Enrolment secures your place in the full 6-week course. Spaces are limited, so full payment is required to confirm your booking.
Cancellations & Refunds
Full refund if cancelled at least 14 days before start date.
50% refund if cancelled 7-14 days before start date.
No refund if cancelled less than 7 days before start date.
Transfers
Course enrolments are not transferable to another term or person, unless agreed prior to the start date.
Missed classes
Missed classes are not refunded or credited. You may be able to attend another class if space allows and it’s suitable - please ask me beforehand.
Cancellations by me
If a course/training block is cancelled by me (due to insufficient enrolments or other personal reason), you will receive a full refund or credit.
If a class is cancelled by me, it will either be rescheduled at a suitable time, or you will be credited for a future booking.